Drive DTCEffective and last updated September 15, 2026
These Terms of Service ("Terms") are an agreement between you and DriveDTC ("DriveDTC", "we", "us" or "our") and govern your use of the Drive DTC app, the website at drivedtc.com, accounts, license codes, and related online services (together, the "Services"). Our Privacy Policy explains how we handle information and is part of these Terms.
Please read these Terms carefully. By creating an account, activating a license code, or otherwise using the Services, you agree to these Terms. If you don't agree, don't use the Services. Section 16 contains a binding arbitration agreement and class action waiver that affect how disputes are resolved.
You must be at least 18 years old, or the age of majority where you live, or have the permission of a parent or legal guardian who agrees to these Terms. The Services are not for children under 13. If you use the Services for a business, you confirm that you're authorized to accept these Terms for that business, and "you" includes the business.
Drive DTC is a diagnostic information tool. It reads data that vehicles make available through the OBD-II port using a separate adapter. It is designed not to change vehicle settings, with one exception you control: clearing engine and transmission trouble codes.
The Services are provided for general informational purposes only. They are not a substitute for inspection, diagnosis or repair by a qualified technician, for official manufacturer service information, or for a safety or emissions inspection. Trouble code descriptions, health scores, readiness results, misfire counts, battery grades, fuel economy, performance times, vehicle details and recall information may be incomplete, inaccurate or not apply to your vehicle. You are solely responsible for any decisions you make and any work you or others perform based on the Services.
Clearing codes erases stored diagnostic information and freeze-frame data, turns off the check engine light and resets emissions readiness monitors, which can cause a vehicle to fail an emissions inspection until it completes normal drive cycles. Clearing codes does not repair anything, and the underlying problem may remain or get worse. You choose whether to clear codes, and you do so at your own risk.
Drive DTC works with separately sold OBD-II adapters that we don't make, sell or support. Not every vehicle, adapter, protocol or data item is supported, and results vary. The Services rely on third parties, including Microsoft, Supabase, Resend, Netlify and the U.S. National Highway Traffic Safety Administration (NHTSA). We aren't responsible for third-party products, services, data or websites, and your use of them may be subject to their own terms. Recall information comes from NHTSA and may be incomplete or out of date – always confirm recalls for your specific vehicle with an authorized dealer or at nhtsa.gov.
You agree to give accurate information, keep your password confidential, and notify us of any unauthorized use. You're responsible for all activity under your account. We may suspend or close accounts that violate these Terms, create risk or legal exposure for us, or are inactive for a long time.
A brand pack unlocks extra features only for the makes it lists, and only on the vehicles, model years and systems we support – not every vehicle of that make will work with every feature. Brands and features described as "coming soon" are plans, not promises: we don't guarantee that they will be released, when, or what they will support.
Brand packs on a license code may work on a limited number of vehicles, counted by VIN the first time the code unlocks a brand pack on each vehicle. A vehicle can only be swapped for another by contacting us, at our discretion.
License codes are issued at our discretion and unlock the Services on a limited number of computers for the plan, brand packs and period we set. Unless we say otherwise in writing, license codes are personal, non-transferable, have no cash value, and may not be sold, published or shared. We may turn off a code at any time if it's misused, shared beyond its limit, obtained improperly, refunded, or if these Terms are violated, and we may withdraw or change free or promotional codes at any time.
Paid plans such as Drive DTC Pro and Shop, and brand packs, are sold through the Microsoft Store when available. Microsoft processes payment, and Microsoft's terms and refund policies apply to those purchases. Features included in each plan may change over time. Plan features unlocked with the demo vehicle are for evaluation only.
Refunds are covered by our Refund Policy, which is part of these Terms. In short: Microsoft Store purchases are refunded by Microsoft, and license codes are final once they're activated. If you dispute a charge with your bank or card company instead of contacting us, we may turn off the related license codes, plans and brand packs, suspend the account while the dispute is open, and share records of your purchase, activation and acceptance of these Terms with the payment provider.
Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable license to install and use the app on computers you own or control, to read diagnostic information from vehicles you own or are authorized to work on. If you got the app from the Microsoft Store, Microsoft's Standard Application License Terms also apply; if they conflict with these Terms, these Terms control to the extent permitted. The software license file included with the app also applies; if it conflicts with these Terms, these Terms control.
You agree not to:
You keep ownership of the information you add, such as your garage, notes, customer details, support messages and shared reports ("Your Content"). You give us a limited license to host, store, process, transmit and display Your Content only as needed to provide and improve the Services. You're responsible for Your Content, including having permission from your customers to record and share their information. Keep your own copies of anything important – we don't guarantee that cloud data will be preserved.
We may change, suspend or discontinue any part of the Services at any time, including features, plans, cloud services and supported vehicles or adapters, and we may put the Services into maintenance mode. We don't guarantee that the Services will be available, uninterrupted, error-free or compatible with any particular vehicle, adapter, computer or version of Windows.
To the fullest extent permitted by law, the Services, and all information, data, content and features they provide, are provided "as is" and "as available", with all faults and without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, quiet enjoyment and any warranties arising from course of dealing or usage of trade. DriveDTC does not warrant that the Services will meet your requirements, be accurate or complete, work with your vehicle or adapter, be uninterrupted, secure or error-free, or that any problem will be detected or corrected. No advice or information you get from us or through the Services creates any warranty not expressly stated in these Terms.
To the fullest extent permitted by law, in no event will DriveDTC or its owners, operators, employees, contractors, suppliers or licensors be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any damage to or loss of use of any vehicle, adapter, computer or other property; repair, towing, rental, inspection or diagnostic costs; personal injury; lost profits, revenue, business or goodwill; or loss or corruption of data, arising out of or relating to these Terms or the Services, whether based on contract, tort (including negligence), strict liability, product liability or any other theory, even if advised of the possibility of such damages.
To the fullest extent permitted by law, DriveDTC's total liability for all claims arising out of or relating to these Terms or the Services is limited to the greater of (a) the amount you paid for Drive DTC in the 12 months before the event giving rise to the claim, or (b) fifty U.S. dollars (US $50).
Some jurisdictions don't allow the exclusion of certain warranties or the limitation of certain damages. In those jurisdictions, these exclusions and limitations apply to the fullest extent permitted by law, and nothing in these Terms limits rights you have that cannot be waived.
To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless DriveDTC and its owners, operators, employees and contractors from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Services, any work performed on a vehicle, Your Content, information about your customers, or your violation of these Terms or any law or third-party right.
Talk to us first. Before starting a claim, email [email protected] with your name, contact information and a description of the dispute and the relief you want. We'll try in good faith to resolve it within 60 days.
Binding individual arbitration. If we can't resolve it, you and DriveDTC agree that any dispute, claim or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitrator's decision is final and may be entered in any court with jurisdiction. However, either party may bring an individual claim in small claims court if it qualifies, and either party may seek relief in court to stop infringement or misuse of intellectual property.
Class action waiver. You and DriveDTC may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not combine claims of more than one person or preside over any form of class or representative proceeding. If this class action waiver is found unenforceable for a claim, that claim must be decided in court, and the rest of this section still applies to all other claims.
Opting out. You may opt out of this arbitration agreement by emailing [email protected] within 30 days after you first agree to these Terms, including your name, your account email (if any) and a clear statement that you opt out of arbitration.
Time limit. To the extent permitted by law, any claim must be brought within one year after it arises, or it is permanently barred.
These Terms are governed by the Federal Arbitration Act, applicable U.S. federal law, and the laws of the U.S. state in which DriveDTC is organized or principally operates, without regard to conflict-of-law rules. Subject to Section 16, any court proceedings will take place in the state or federal courts located in that state, and you and DriveDTC consent to their jurisdiction.
Drive DTC and its logo are trademarks of DriveDTC. Ford, Lincoln, Mercury, F-150 and EcoBoost are trademarks of Ford Motor Company, and FORScan is a trademark of its owner. Drive DTC is not affiliated with, endorsed by or sponsored by Ford Motor Company, the makers of FORScan, or any adapter manufacturer. These names are used only to describe compatibility.
You may stop using the Services at any time. We may suspend or end your access at any time if you violate these Terms or if we discontinue the Services. Sections that by their nature should survive termination – including Sections 4, 5, 11 and 13 through 21 – survive.
We may update these Terms from time to time. We'll change the date at the top, and for material changes we'll give notice in the app, on our website or by email, and may ask you to agree again before you continue. Continuing to use the Services after the updated Terms take effect means you accept them.
These Terms, together with the Privacy Policy, are the entire agreement between you and DriveDTC about the Services. If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Nothing in these Terms creates any agency, partnership or joint venture.
DriveDTC – [email protected]
See also our Privacy Policy and Refund Policy.