Drive DTCCrash reports and usage statistics
Both are off unless you turn them on, and neither includes your VIN, account or location.
Drive DTC has two optional switches under Settings & plan → Privacy & diagnostics. Both are off unless you turn them on, and you can turn either off again at any time.
Send anonymous crash reports
If Drive DTC crashes, send the app version, Windows version and the technical error so it can be fixed. No account, VIN or vehicle data is included. Off unless you turn it on.
Crash reports are not linked to your account, and your Windows user name is removed from file paths before anything is sent.
When this is on, a crash report goes to two places: Drive DTC's own database, and Sentry (Functional Software, Inc., in the United States), which groups repeated crashes together so a fault affecting many people can be found and fixed first. Sentry is configured not to collect your name, your computer's name or your IP address, and browser-style activity trails are switched off entirely. The same removal of your Windows user name is applied to everything sent there. When the switch is off, Sentry is never started at all. Turning it off stops reporting immediately rather than at the next restart — with one honest exception: anything already collected earlier in that same session, while the switch was on, is sent as it shuts down. Nothing gathered after you turn it off is sent, and the next time you open Drive DTC nothing starts.
Send anonymous usage statistics
Helps decide which vehicles and adapters to support next: the trouble codes a checkup finds, the vehicle's make and year, and whether connecting worked with your adapter. No VIN, account, computer ID or location. Off unless you turn it on.
To limit abuse, a scrambled (hashed) form of your network address is stored with each report.
The crash log on this computer
Whether or not crash reports are on, Drive DTC keeps a crash log on this computer. Press Open Drive DTC data folder under Privacy & diagnostics (or on the Help & support page) to find it. If you send a support message about a crash, that log is a useful thing to describe or attach.
Note: Support tickets have their own switch, Include diagnostics, on a new ticket. It is separate from these two, and See what's included shows exactly what will be sent before you press Create ticket. See Contact support and send diagnostics.
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