Drive DTCTroubleshooting
Adapter not found, missing values, locked features, the moving-vehicle lock and how to reach us.
6 articles
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A feature is locked or your plan isn't recognised
What the lock screen means, and how to get Pro or Shop showing on this computer.
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Adapter not found or no COM ports
What to check, in order, when Find adapter and connect cannot see your adapter or the connection fails.
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Contact support and send diagnostics
Open a ticket in the app or on this website, or email us. Replies arrive in the thread and by email.
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The screen locks while the vehicle is moving
Screens that need reading or tapping lock while the vehicle moves. Gauges, Towing and Performance stay open for a passenger.
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Updates and maintenance notices
What the Time to update, Down for maintenance and What's new screens mean, and what keeps working.
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Values greyed out or not reported
Why a gauge, tire pressure, misfire count or ABS code does not show for your vehicle, and what you can do about it.
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